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NHS 111: urgent medical help

For urgent problems that are not emergencies. In an emergency, call 999.

Applies to: England, Wales, Scotland

Go to the official website: 111.nhs.uk

Official links

Show links for:

Official source	Applies to
NHS 111 online 111.nhs.uk/	England
NHS: when to use 111 www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/	England
NHS 111 Wales 111.wales.nhs.uk/	Wales
NHS inform (Scotland) www.nhsinform.scot/	Scotland

Step by step

If someone's life is at risk, call 999 or go to A&E instead.
Use 111 online or the NHS App (for people aged 5 and over), or call 111. Call if the patient is a child under 5.
Answer the questions about the symptoms.
Follow the advice: it may be a pharmacy, an urgent treatment centre, an out of hours GP, a nurse callback or A&E.

Common mistakes

Using 111 for a life threatening emergency. Call 999.
Using 111 online for a child under 5. Call 111 instead.
Expecting 111 to issue a fit note or book appointments elsewhere in the NHS. It cannot.

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